Need help with a product or an existing order? The Vervarix customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other service concerns.
Customer support for Vervarix is provided by our dedicated customer service team.
Email: service@vervarix.com
When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.
If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the product, packaging, and shipping label, where applicable.
Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and return address for your order.
We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, returns, or privacy matters may require additional review time.
Vervarix is operated by SHANG HAI NEWKEEP LIMITED.
Address: Room 917B, Block A, 9/F, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: service@vervarix.com