Overview
This Privacy Policy explains how Vervarix collects, uses, shares, and protects your personal information when you visit our online store, place an order, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with our store, we may collect information such as your name, email address, telephone number, billing and shipping addresses, account details, order and transaction information, payment-related information, and customer support communications.
We may also collect device and browser information, IP address, approximate location derived from your IP address, website activity, and information collected through cookies or similar technologies.
How We Use Your Information
We may use your personal information to:
- Operate, maintain, and improve our store and services.
- Process payments and fulfill orders.
- Provide order confirmations, shipping updates, and other purchase-related communications.
- Respond to customer service requests.
- Detect and prevent fraud, misuse, and security threats.
- Personalize content and improve the shopping experience.
- Analyze store performance and customer interactions.
- Comply with legal, regulatory, and contractual obligations.
- Send marketing communications where permitted by applicable law.
How We Share Your Information
We may share personal information with Shopify, payment processors, fulfillment providers, shipping carriers, analytics and marketing providers, technology vendors, professional advisers, and other service providers that help us operate our store and complete transactions.
We may also disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect our rights and safety, prevent fraud, or enforce our policies.
Information may also be disclosed in connection with a business transaction, such as a merger, financing, restructuring, acquisition, or sale of assets.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate essential store features, remember your preferences, understand how visitors use our store, improve website performance, and support advertising or measurement where permitted.
Your browser settings and any privacy-choice tools available on our website may allow you to manage certain cookies and tracking technologies. Disabling some cookies may affect the functionality of our store.
Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or electronic storage is completely secure.
Your Rights and Choices
Depending on where you live, you may have the right to request access to, correction of, deletion of, or portability of your personal information. You may also have the right to restrict or object to certain processing, withdraw consent, or appeal certain decisions.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
We may need to verify your identity before processing a privacy request. Certain legal exceptions may apply to your request.
Children’s Privacy
Our store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.
International Processing
Your personal information may be processed or stored in countries or regions outside the place where you live.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices or for operational, legal, or regulatory reasons.
Any revised version will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
Vervarix is operated by SHANG HAI NEWKEEP LIMITED.
Address: Room 917B, Block A, 9/F, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: service@vervarix.com