How do I place an order?
Select the product you would like to purchase, choose any available options, add the item to your cart, and follow the checkout instructions.
Once your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist you before your order enters processing. However, changes or cancellations cannot be guaranteed once an order has been processed, prepared for shipment, or dispatched.
How can I track my order?
Once tracking information becomes available, it will be sent to the email address used during checkout.
Please note that tracking updates may take some time to appear after a shipping label has been created. Update times may vary depending on the shipping carrier and destination.
When will my order arrive?
Delivery times may vary depending on your location, product availability, selected shipping method, carrier processing times, customs procedures, and other factors outside our control.
For more information about estimated delivery times and shipping procedures, please review our Shipping Policy.
What should I do if my order arrives damaged, incorrect, or incomplete?
If your order arrives damaged, defective, incorrect, or incomplete, please contact our customer support team as soon as possible.
Please include your order number and clear photos or videos showing the product, packaging, and shipping label, where applicable. Our team will review the information provided and assist you with the appropriate next steps.
What is your return process?
Before returning any item, please review our Return Policy and contact us for return authorization and instructions.
Returns sent without prior authorization or without following the provided instructions may not be accepted.
Which payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location, currency, device, and the payment services available at the time of purchase.
Do you offer customer support?
Yes. Our customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other store-related concerns.
We aim to respond to all customer inquiries within 1–2 business days.
Contact Us
If you have any additional questions, please contact us using the information below:
Vervarix is operated by SHANG HAI NEWKEEP LIMITED.
Address: Room 917B, Block A, 9/F, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: service@vervarix.com