Refund policy

Return Window

Customers may request a return within 30 days after the confirmed delivery date of their order.

Before returning any item, customers must contact us so that we can review the request, determine whether the item is eligible, and provide the appropriate return instructions and return address.

Return Eligibility

Unless an item was received damaged, defective, incorrect, incomplete, or is otherwise eligible for return under applicable law, returned merchandise must be unused, unworn, unwashed, unaltered, and in its original condition.

All included parts, accessories, manuals, product documentation, labels, and original packaging must be returned with the item.

Valid proof of purchase is required for all return requests.

Non-Returnable Items

Certain products may be excluded from return for health, safety, hygiene, personalization, or product-integrity reasons.

Non-returnable items may include, without limitation:

Personalized or customized products
Opened or used hygiene-sensitive products
Gift cards
Items marked as final sale
Products specifically identified as non-returnable

Any applicable exclusions will be stated on the relevant product page or communicated to the customer before a return request is approved.

Damaged, Defective, Incorrect, or Incomplete Orders

Customers should inspect their orders promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue, please provide your order number and clear photos or videos showing the product, packaging, and shipping label, where applicable.

We will review the submitted information and, once the claim has been validated, provide an appropriate resolution in accordance with applicable laws and our store policies.

Return Shipping

Customers are generally responsible for return shipping costs for preference-based returns, including returns due to a change of mind, incorrect product or option selection, or other reasons not caused by an error on our part.

If Vervarix confirms that an item was damaged, defective, or sent incorrectly, we will provide appropriate assistance and return or resolution instructions.

Original shipping charges are non-refundable unless required by applicable law or expressly stated otherwise.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Refund processing times may vary depending on the payment provider, card issuer, or financial institution. Please allow additional time for the refunded amount to appear in your account.

Where permitted and clearly applicable, we may deduct an appropriate amount for missing parts, excessive use, damage, alteration, or loss in the value of a returned item.