Shipping policy

Order Processing

Orders are generally prepared and processed on business days.

Order processing time is separate from carrier transit time and may vary depending on product availability, order verification, peak sales periods, public holidays, or other operational circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing the available tracking information.

Shipping Methods, Costs, and Delivery Estimates

Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed during checkout based on your selected shipping destination.

Any delivery timeframe displayed during checkout or provided after purchase is an estimate only and does not constitute a guaranteed delivery date.

Shipping times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, peak shipping periods, and other factors outside our reasonable control.

Depending on product availability and the delivery destination, items may be shipped from different warehouses or fulfillment facilities. As a result, the place of shipment may vary between products and orders.

Tracking Information

When tracking information becomes available, a shipping confirmation will be sent to the email address provided during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created.

Some carriers may provide limited tracking updates or update shipment information only when the package reaches specific delivery milestones.

Delivery Delays

While we work to ensure timely delivery, delays may occur due to circumstances outside our reasonable control, including:

Carrier delays
Adverse weather conditions
Public holidays or peak shipping periods
Customs inspections and clearance procedures
Transportation disruptions
Incorrect or incomplete shipping information

We will provide reasonable assistance whenever possible. However, we cannot guarantee carrier delivery schedules once an order has been transferred to the shipping provider.

Customer-Provided Delivery Information

Customers are responsible for providing complete, accurate, and deliverable shipping information during checkout.

If you notice that your shipping information needs to be updated, please contact us as soon as possible. We cannot guarantee that changes can be made after order processing, fulfillment, or shipment preparation has begun.

If a package is delayed, returned, or requires reshipment because of incorrect or incomplete information provided by the customer, additional shipping charges may apply.

International Orders

For international orders, customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not controlled by Vervarix.

Part of the goods will be shipped directly from our domestic warehouses, while the remaining items are produced and shipped directly from our own factories located in the United States, Canada and Australia.

Lost, Stolen, or Delivered Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available shipping information.

If tracking indicates that your package has been delivered, please check:

The area surrounding the delivery address
Your mailbox or designated package location
Your building reception or property manager, if applicable
Other members of your household
Nearby neighbors
Any delivery notices or information provided by the local carrier

The resolution of lost, stolen, delayed, or delivered-package claims will depend on the specific circumstances and the applicable carrier procedures.

Split Shipments

Items from the same order may occasionally be shipped separately due to product availability or fulfillment arrangements.

If this occurs, your packages may arrive at different times and may have separate tracking numbers. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.